Refund policy

NE DRIP – Return & Refund Policy

Last updated: 22 September 2026

At NE DRIP, we want you to be satisfied with your purchase. Please read the following policy before placing an order.

1. Returns

We accept returns on eligible, non-customized apparel within 7 days of delivery, provided that:

* The product is unused, unworn and unwashed.
* The original tags and packaging are intact.
* The product is not damaged, stained or altered.
* The item is returned in its original condition.

Items that do not meet these conditions may not be accepted for return.

2. Custom Printed & Embroidered Products

Products that are custom printed, personalized, embroidered or otherwise made specifically according to a customer’s request are not eligible for return or refund due to change of mind, size preference or design preference.

However, if a custom product arrives damaged, defective, or materially different from what was ordered, please contact us and we will review the issue.

3. Wrong, Damaged or Defective Products

If you receive the wrong product, a damaged product, or a manufacturing/printing defect, contact us within 48 hours of delivery at support@nedrip.in.

Please provide your order number and clear photographs or video showing the issue. After verification, NE DRIP may offer a replacement or refund, as applicable.

4. Size & Colour Selection

Customers are responsible for selecting the correct size, colour and product variant before placing an order. We recommend checking the size information provided on the product page before ordering.

A return or refund will not normally be provided solely because a customer selected the wrong size or colour.

5. Return Shipping

For approved returns due to a customer-requested return, the customer is responsible for the return shipping cost.

If the return is due to an incorrect, damaged or defective product supplied by NE DRIP, we will review the case and may cover the applicable return shipping cost.

6. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the order. The time taken for the amount to appear in your account may depend on the payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to an error or defect attributable to NE DRIP.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. An order may not be cancellable once it has been processed, customized, printed, embroidered or shipped.

8. How to Request a Return

To request a return, contact:

NE DRIP
Old Market, Basar, Leparada District, Arunachal Pradesh – 791101, India
Email: support@nedrip.in
Phone: +91 81310 57017

Please include your order number, reason for the return and relevant photographs where applicable.

9. Policy Exceptions

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.